To start a custom order, simply fill out our Custom Inquiry Form on the “Custom Request” page. Once we receive your submission, we’ll review your request and get back to you with next steps, pricing, and design details!

Most of our best-sellers can be personalized, including mugs, t-shirts, keychains, journals, tote bags, and more. If you’re not sure, just ask in your inquiry — we love new ideas!

Prices vary based on the item, level of customization, and materials used. Once you submit your inquiry, we’ll send you a detailed quote before starting anything.

Turnaround time is typically 7–10 business days after we finalize your design. If you need something sooner, let us know — we’ll try our best to accommodate rush orders!

Yes! For most custom designs, we’ll send you a digital preview for approval before production begins.

Since each piece is made just for you, we don’t accept returns or refunds on custom items. That said, if something arrives damaged or there’s an issue with your order, please reach out within 48 hours and we’ll make it right.

Absolutely! You can upload your design or inspiration photo directly in the inquiry form. We’ll use it as a guide to bring your vision to life.

Yes — we love working on group gifts, wedding favors, business branding items, and more. Send us a message and let’s chat about your needs!

Currently, we only ship within the U.S., but we hope to expand soon!

No problem! Shoot us an email at madealwaysappy@gmail.com or DM us on Instagram — we’re happy to help.